Deliveries

FREE DELIVERY (UK Customers Only)!

On orders of £30 or more

Enjoy FREE DELIVERY to UK destinations on all items throughout the store where the combined total is £30 or more!

Delivery Policy ( Same Day Dispatch )

For all orders placed before 4.00 pm we aim to post the same day. Please select your postal service from the drop down menu in your shopping basket. Prices are shown next to your method of delivery and are very reasonable as they are based solely on postage costs. All deliveries are insured so if anything goes missing in the post we will send a replacement. For first class post next day delivery is achieved in the vast majority of cases and second class post takes 2/3 days. These delivery times are not guaranteed and Royal mail ask that 15 working days be allowed for delivery to UK addresses and 20 working days for the rest of the world. Following this wait, a replacement will be sent. For Special Delivery, next day delivery is guaranteed. No deliveries are made on a Sunday and for Saturday morning delivery an additional payment of £3 is required. If it ever does, a replacement will be sent within a few days. Please note that if you are out when the postman calls a card will be posted through your letter box in which case will you kindly call on your local postal depot to pick up the parcel. Opening times are shown on the card. Royal Mail will also re-deliver on a convenient day if you phone the number on the card to make arrangements.

World Wide Delivery 

We deliver world-wide. Please pay in pounds sterling. Delivery will be made by your local postal service and will be subject to the standard practices in your country. A recorded delivery service will be used in all cases. The tracking number can be viewed 

100 Day Returns policy!

All products sold by Agoora Outdoor Gear are brand new with all labels attached together with the original packaging.

We have a 100 day returns policy! This allows for the return of Birthday and Christmas gifts which are the wrong size/colour or are unsuitable for the recipient of the gift. If you are not entirely satisfied please send back for a full refund. 

If returning an item please ensure it is in excellent condition with all tags attached including the original packaging even if torn.

(Please note that for customers from outside Europe a deduction will be made for post and packaging from any refund.) 

Any items damaged in the post must be returned within 30 days. This allows for a claim to be made with Royal Mail.

Any items paid for by Pay Pal are now also included in the 100 day returns policy! However, for ease of administration we request that these items are returned within 45days whenever possible. 

We recommend payment by credit card which is the safest way to pay for UK customers due to the Consumer Credit Act. 

We do not store credit card details nor do we share customer details with any 3rd parties

The exchange of items which are the wrong size or colour is allowed within the 100 day returns period. In fact you can return for any reason. 

If you provide an incorrect delivery address and the postal service return the unopened parcel to ourselves then you will have to pay for our postal costs before the parcel can be re-sent to the correct address.

In the case of any damage or manufacturing faults, refund/exchange will be subject to comment by the manufacturer and/or the postal service used. 

We will of course refund your return postage and customers must take care to ensure the most economical method of postage is used. In particular for UK customers, please ensure the item is packed flat so that, whenever possible it will pass through the 25mm thick large letter slot used by the Post Office. The maximum dimensions for a Large Letter are 25 mm high x 250 mm wide x 353 mm long and for a Small Parcel it is 16 cm high x 35 cm wide x 45 cm long. The cost of packaging is at your expense and we recommend re-using the plastic bag used for delivery.