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Agoora Outdoor
 
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FAQ's

Has my order shipped?
  Click the "MY ACCOUNT: Order Status" link at the bottom centre left side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "MY ACCOUNT: Order Status" link at the bottom centre left side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "MY ACCOUNT: Order Status" link at the bottom, centre left of our site to track your order.
My order hasn't arrived.
  Click the "MY ACCOUNT: Order Status" link at the bottom centre left side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "MY ACCOUNT: Order Status" link at the bottom centre left side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "MY ACCOUNT: Order Status" link at the bottom centre left side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your Package Tracking Numbers are displayed, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
How do I create an account?
  1) Click the "MY ACCOUNT: Order Status" link at the bottom centre left side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "MY ACCOUNT: Order Status" link at the bottom centre left side of our site to edit your account information.
How much does it cost for delivery?
  Postage is very reasonable as we do not charge for packing, only the cost of delivery and in many cases it is free. Charges are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. The postage cost per item reduces as more products are added to the cart. Postage is free for all orders over £70 provided the items chosen qualify.
I forgot my password.
  Click the "MY ACCOUNT: Order Status" link at the bottom centre left side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the item. Contact details are at the bottom centre of any page on the site.
What is your return policy?
  Please see our Returns Section for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "MY ACCOUNT: Order Status" link at the bottom centre left side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Low Price Guarantee
  It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!  All products sold have the manufacturers full warranty with all tags and labels attached and the original packaging.
Privacy Policy
  We value your privacy. Please click on INFORMATION: Privacy Policy shown in the bottom left corner of the site for complete details on how we use the information we collect.
Security
  This website is protected with SSL (Secure Socket Layer) encryption, the highest standard in Internet security, hence the SSL certificate. When making payments always check the top left hand corner to ensure that the padlock is shut tight.
Do you ship to my country?
  Please create an account by clicking the "My Account: Register" link at the bottom centre left hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. We accept most Debit / Credit cards plus of course PayPal.  Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Delivery charges are extremely reasonable as we do not charge for packing, only for the cost of postage.  In many cases, delivery is free. For multiple item purchases, the postage cost per item is extremely low and for orders over £30 it is free.  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
  Please click on Information: Returns in the bottom left corner of the site for complete details regarding our return policy.
Do I have to pay sales tax?
  All taxes are included in the price quoted which is none negotiable. Some countries may charge import duty on top of this.
I have a question on my charges.
  Click the "MY ACCOUNT: Order Status" link at the bottom centre left hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "MY ACCOUNT: Order Status" link at the bottom centre left hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your returned item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).
How do I buy/redeem a gift certificate?
  Please click here to purchase a gift certificate for someone. If you are the recipient of a gift certificate, please click here to redeem your gift certificate.
How do I find my product?
  To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box in the top right hand corner. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
  To navigate this website, simply hover your mouse over the categories shown in the top menu bar on our home page.  A drop down menu will appear when you can click on a category you might be interested in. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
  After adding items to your basket, click the "Basket" link at the top right hand side of this site or please click on the "View Basket" link at the bottom under "My Account" to view your basket. The box for entering your coupon code will appear at the bottom left hand sice of your Baskt page. The box will only appear when there is something in your basket.